HouseRules
At Hat Naturel Resort, we have a few important rules to ensure a peaceful and secure holiday for all guests.
General Rules
Upon check-in, your ID details are registered to the police safety system. Every guest — including children and infants — must provide a valid ID or passport. Unregistered stays are not permitted. Guests under 18 cannot stay without a parent.
If you arrive without ID or refuse to present one, you will not be allowed to check in. No refund will be issued in such cases.
Receiving outside visitors — even briefly — without informing us puts a significant burden of responsibility on the facility. When a short-term visitor arrives, their ID information must be collected and registered with the police safety system.
Hosting unregistered visitors will result in immediate termination of your stay with no refund.
We are unable to host pets.
Littering and discarding cigarette butts on the grounds, in the garden, or around the bungalow is prohibited.
Please do not move the bungalow's furniture or items. Any damage will be charged to the guest.
Use of shampoo and bath foam in the pool is prohibited.
Children under 13 are not allowed to enter the pool unattended.
Taking the fire pit or BBQ equipment onto the veranda is dangerous and prohibited. Please use them only in your designated garden area.
Breakfast is served at our cafe between 09:30 and 11:30. We do not offer room service.
We do not offer reservation cancellations or deposit refunds. You may reschedule your stay up to 7 days before the check-in date. Date changes within 1–2 days of check-in are not possible — regardless of personal reasons, weather, or plan changes.
Check-in & Check-out Hours
Check-in
You may check in any time after 14:30. Please let us know your arrival time in advance. Bungalows are cleaned between 11:30 and 14:30 prior to check-in.
Check-out
Please be ready to check out at 11:30. Early check-out is possible, but we cannot extend the check-out time.
Thank you. 🌿
